It’s only possible if your order still hasn’t reached processing status or if a back order has not been processed because a part of the order is arriving in stock at a later date. You can inquire by telephone or use the extra order function at My JAKO-O. You will not incur any further costs for postage.
Please note: extra orders are not possible if you pay by PayPal or advanced transfer.

If you have to complete a new order form for this reason it is counted as a new order and is therefore liable to extra postage and packaging costs. Please give us a call. We will be happy to check whether we can still add items to your first order.

Yes. You can order FIT-Z items directly or flick through the catalogue to select the items you want from the FIT-Z range. You only need to pay postage and packaging once for a mixed FIT-Z / JAKO-O order.

Please send us the correct address by e-mail (eu-kontakt(at)jako-o.com). Please also include your customer number and name or names and your postal address so that we can change your e-mail address.

We probably haven’t recorded your date of birth yet. Please telephone us and tell us your correct date of birth. It will work properly the next time you sign in.

Immediate delivery information means you can immediately see what is available and what is not.

The items you choose are reserved for you as soon as you place them in the shopping basket.

You can also take advantage of the latest bargains.

You will also receive an email order conformation for your files.

We can’t tell you the username because of data protection laws. Please sign up using a new username.

Do you already have a customer number, but don’t have it handy? Then please click on “here”, to the left in the “Customer” column, to give us your address. Don’t have a customer number with us? Then please select “Enter address”, to the right under New Customer.

Make sure that you are on the right JAKO-O website for your country. Prices will only match up with those in the catalogue one hundred percent if you are on the right site. Different countries often also mean different prices. Check the country flag at the top right of the screen. Click on it to select “your” flag and you‘ll always be in the money! Special prices will only be available occasionally after you have entered the associated advantage number.

Yes. Please contact our customer service centre. They will be more than happy to help with questions about spare parts and repairs for products bought at JAKO-O! For contact details please look here.

Yes. If this happens please contact our customer service centre. They will be more than happy to help with repairs for products bought at JAKO-O! For contact details please see here.

You will receive the voucher by post as confirmation of your “recommend a friend”. The amount will be credited to your customer account. The voucher is valid for 12 months. The voucher can be deducted with your next order within the validity period. Therefore we only need your short message. Books are subject to a price fixing agreement and are excluded from voucher and discount campaigns.

You will receive the voucher by post as confirmation of your “recommend a friend”. The amount will be credited to your customer account. The voucher is valid for 12 months. The voucher can be deducted with your next order within the validity period. Therefore we only need your short message. Books are subject to a price fixing agreement and are excluded from voucher and discount campaigns.

Our gift vouchers are worth cash, so please always send the original back along with your order or give us the voucher number by telephone, e-mail or fax! We will then take the amount into account on your invoice or credit your customer account.

In our experience, for example a parcel  from Germany to GREAT BRITAIN by parcel service takes approx. 2 weeks or approx. 4 weeks by carrier.

For personalized articles with inscription, delivery takes up to 4 weeks.

This usually means that the item has already been delivered to our store, but is still being checked. You will usually receive the item within about two weeks. Please call us so that we can clarify the exact delivery date for you.

Articles that “cannot be delivered at the moment” do not have a fixed delivery date yet and we still don't know whether this product will come into stock. Our purchasing department is still in negotiations with the supplier. Therefore automatic additional delivery isn’t possible. For this reason, we ask our customers to reorder the currently unavailable product at a later date or order it together with friends.

No. Discounts are not transferable.

Yes. If you order goods worth at least EUR 500.00 in a single year, you will be considered a JAKO-O collector!

The benefits are:
- reduced delivery charge on orders of EUR 250.00 or more!
Zone 1: only 4,- EUR
Zone 2: only 6,50 EUR!
- 5 % expenses reimbursement – this will be immediately deducted from every bill (for your small expenses when "collecting" orders from friends, family and acquaintances)
- extra bonus on your annual turnover (i.e. 7 % above 2,500.00 EUR, 12% above 20,000.00 EUR)

Make sure that you are on the right JAKO-O website for your country. Prices will only match up with those in the catalogue one hundred percent if you are on the right site. Different countries often also mean different prices. Check the country flag at the top right of the screen. Click on it to select “your” flag and you‘ll always be in the money! Special prices will only be available occasionally after you have entered the associated advantage number.

An extra shipping charge is only added to the flat rate packaging and shipping charge for large furniture and bulky products. This can be seen in the catalogue text for the product concerned. The extra charge covers delivery and the JAKO-O to-your-door service. Please understand that we also have to calculate the shipping amount for each piece of furniture when you order several large pieces of furniture.