For customers from the EU
General Terms & Conditions
How to order
By phone: +49 9564 92 9600 01
How to pay
By credit card: VISA or MasterCard
PayPal: PayPal is a quick, easy and safe way to pay online!
Advance transfer payment: bank account in 7 European countries (fees may apply)
Direct debit: We only debit German current accounts (this payment method is only possible within the EU)
How we deliver
By parcel service: Within 2 weeks
Postage and packaging: Depending on country
Subsequent deliveries: Free of charge
Return privilege: You may test our products at home for a fortnight
Return privilege
Upon receipt of our parcel, you have a fortnight for checking the products and convincing yourself of their quality. You may then return any article you do not wish to keep. The only exceptions are articles bearing the child's name as well as DVDs, CDs, CD-ROMs and similar articles, if the seal has been removed.
Orders outside of the EU
Jako-o.com accepts orders from all over the world, with the exception of a few countries. See PDF with list of excluded countries.
This is important to us!
Data safety: We use SSL as encoding and security software!
These terms of delivery are only valid for deliveries to EU member states (except for Germany, Austria and Luxembourg).
Customers from other countries are asked to click on the selection box in the upper right corner to find the terms and conditions applying to them.

You can view or download our complete terms and conditions as a PDF file here.
To view the PDF file you will need Adobe Reader, which you can download for free at here.