JAKO-O Customer Service Centre

Dial A for Advice!


Here they are - The JAKO-O experts that know more about our products than just the order number - more than would fit on an Internet or catalogue page. Of course, it helps that almost everyone in the customer service centre is a parent themselves, knows what families need and have often even tested the products themselves.

Experience has shown that we can answer your queries much better and more quickly on the telephone. We can get all of the information we need directly from you and process your request in a targeted way.

We'll be glad to share our knowledge with you!



 In-depth consultation is one of the strengths of the staff in the Jako-o customer service centre.

You can reach our customer service centre



By phone: +49 9564 92 96 00 01




From Monday to Saturday 8 a.m. to 10 p.m.

(Central European Time)





You can also e-mail us at eu-kontakt(at)jako-o.com. (for customers of the EU)

worldwide-contact(at)jako-o.com.(for customers outside of the EU)

We will answer your question within 1 - 2 working days. Please do not forget to give us your customer number or full address!



  • On products, on “My JAKO-O” or on group orders

  • On complaints and accounting

  • If you want to order extra products with no extra postage costs, providing that the items ordered are still “outstanding” (excluding furniture + personalised products)

  • If you are interested in spare parts. We also carry out repairs, send replacement instructions and help to make sure that our products have a long lifespan.

 All questions according orders and products, will be kindly responded.